AnZa White

Warranty

AnZa offers a 2 year limited warranty for all products sold in the EU, and a 1 year limited warranty for products sold in the USA. Our warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear*, misuse/abuse, or modification of the product.

AnZa will not be liable for any damages that may result from the use of any Anza product. Our warranty does not cover the repair or replacement of property such as other devices and/or other personal property. 

AnZa allows one (1) warranty claim per purchased product if said product is within the warranty period.

 *Concrete, brass and wood components will require care to stay in pristine condition. Your maintenance will evolve AnZa’s appearance over time, as your AnZa ages gracefully into a unique piece. See our FAQ for care details.

Returns

We really want you to be happy with your machine and will work hard to make you satisfied with your purchase! If you are still not satisfied we offer a 30 day return period from the day you receive your machine. For sales in North America and Europe we charge a $250 restocking fee which covers shipping back to our distributor and checking the machine over. When you order an Anza you will notice the robust packaging its delivered in, if you decide to return your machine it will need to be returned in the same packaging. If you no longer have the packaging we can send you replacement packaging against a $50 fee.

We do not offer returns on sales outside of North America and Europe.

Cleaning:

AnZa White

• Anza White has a non-porous surface that prevents dirt and stains from penetrating the material. Marks and stains stay on the surface and can easily be removed with a Scotchbrite® pad and household cleaner.

• The brass tray and top plate will oxidize in contact with water /humidity. Use a brass polish (we recommend Brasso Wadding) to remove the oxidization and at the same time add a layer of protective polish to the metal. To minimise oxidization, wipe the tray and top plate dry after use

• The wood trim on the front of the tray is treated to reduce water absorption. Wiping the wood dry after use and treating periodically with wood polish will preserve the natural beauty of the wood

AnZa Concrete

• The concrete shell has been treated with a sealer to protect the surface. Due to its rough and porous surface the concrete will naturally develop a patina over time which will be impossible to prevent or remove. Wiping down areas of the shell which are in contact with coffee grounds and water will reduce the build up of patina.

• The drip tray is powder coated steel. Powder-coating is tough, but can scratch, so we recommend to not use ceramic cups with unglazed bases as the ceramic can scratch the powder-coating. Glass cups are recommended.

• The top plate is easily cleaned with a damp cloth or a Scotchbrite® pad and household cleaner.

General

• It is recommended to drain the water tank if the machine has been left standing for a while. Fresh water every time tastes best! The water tank can be drained by placing a container under the group head and running the pump as if pulling a shot. Run the pump for max. 30 seconds, then wait 15 seconds before running again. When the tank is empty the inside can be cleaned with a damp cloth. Keep the lid in in place to keep dust out!

• The group head should be cleaned by Back-flushing every 100 espresso shots with a cleaning product such as Urnex Cafiza E16. See the Back-flushing video on our "How to use AnZa" page and the instructions in the manual that came with the machine

• If you live in an area with hard water you should descale your machine once a month, locations with softer water will need less frequent descaling. Please see our descaling video on our "How to use AnZa" page for the descaling process.

Warranty:

• AnZa is proud to offer a two year warranty on our espresso machines in Europe and a one year warranty in the USA

Service:

• In the event of AnZa requiring some maintenance please contact your local espresso machine service workshop

• Service parts are widely available, including from AnZa. Please use the Contact Information page to get in touch with us.

Voltage:

• 120 or 230V? We make AnZa with two different voltages, so we can sell all over the world.

• Europe and many other countries use 220-240V

• USA, Canada and a few other countries use 110-120V.

• When you buy your AnZa you are asked to choose a voltage from the dropdown. If you are in any doubt, see the countries we deliver to below.

• 230V Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Australia, New Zealand, Singapore, Hong Kong.

• 120V USA, Canada

Anything else?:

• Please get in touch and we will be happy to answer your questions

• For shipping information please see our Shipping Policy page